OPtus movie rewards faq

What is the Optus ‘2 for 1 Movie Fun' offer?

Q

What is the Optus ‘2 for 1 Movie Fun' offer?

A

This is a limited time offer just for being an Optus Movie Rewards member. The Optus ‘2 for 1 Movie Fun' offer allows you to purchase ‘2 for 1 Movie Fun’ vouchers every day for 3 months for the cost of one standard adult movie ticket (with no booking fee). To participate you need to make your first movie voucher purchase before 28 February 2014.

What cinemas are my ‘2 for 1 Movie Fun’ voucher valid for? Can they be used for any cinema session?

Q

What cinemas are my ‘2 for 1 Movie Fun’ voucher valid for? Can they be used for any cinema session?

A

The voucher is valid for use at Hoyts cinemas and other selected independent cinemas . Your ‘2 for 1 Movie Fun’ voucher allows you to get two Movie Vouchers for the price of one standard adult Movie Voucher at participating cinemas for all session times except after 5pm on Saturdays. Check out participating cinemas here .

How do I get access to the Optus ‘2 for 1 Movie Fun’ offer?

Q

How do I get access to the Optus ‘2 for 1 Movie Fun’ offer?

A

There are three ways:

  1. Receive a ‘2 for 1 Movie Fun’ unique code on selected Optus Prepaid Mobiles or Prepaid Mobile Broadband packs; or

  2. If you are a registered Optus Movie Rewards members you need activate the offer via the Optus Movies website at optus.com.au/movies. To activate the offer you need to make your first ‘2 for 1 Movie Fun’ voucher purchase by the 28 February 2014. Once you have made your first purchase, you will have access to this offer for 3 months. Not a member yet? Why not register today at www.optus.com.au/movies; or

  3. Receive an ‘Optus Movies 2 for 1’ unique code either via SMS, MMS, email or Postcard from Optus.

How many ‘2 for 1 Movie Fun’ movie vouchers am I allowed to buy?

Q

How many ‘2 for 1 Movie Fun’ movie vouchers am I allowed to buy?

A

During each day of your 3 month offer period, you can make 1 transaction and buy up to 5 ‘2 For 1 Movie Fun’ vouchers, which is a total of 10 individual movie vouchers.

How are my ‘2 for 1 Movie Fun’ vouchers delivered to me?

Q

How are my ‘2 for 1 Movie Fun’ vouchers delivered to me?

A

Depending on the cinema you choose, the ‘2 for 1 Movie Fun’ vouchers may be delivered via email and in some cases delivered by post.

Once I have purchased the movie vouchers, how long are they valid for?

Q

Once I have purchased the movie vouchers, how long are they valid for?

A

Each of your movie vouchers is valid for 3 months from date of purchase. The expiry date is also printed on your movie voucher if you are unsure.

Can I present my 'Optus Movies 2 For 1' code at the cinema to redeem this offer?

Q

Can I present my 'Optus Movies 2 For 1' code at the cinema to redeem this offer?

A

Unfortunately the cinemas do not recognise the unique code. To purchase your ‘2 for 1 Movie Fun’ vouchers, you will need to purchase your movie vouchers via the website and exchange them for tickets at your chosen cinema.

Where is my ‘2 for 1 Movie Fun' unique code?

Q

Where is my ‘2 for 1 Movie Fun' unique code?

A

Your unique code is located on the ‘2 for 1 Movie Fun’ card that you would have received either directly from Optus or on selected Optus prepaid products.

Why isn’t my ‘2 for 1 Movie Fun' unique code working?

Q

Why isn’t my ‘2 for 1 Movie Fun' unique code working?

A

Your code may not be working for a couple of reasons:

  1. You may have entered it incorrectly, so please try it a couple more times just in case.

  2. Your ‘2 for 1 Movie Fun’ movie fun may have unfortunately come to an end and your code has expired.

If you are still experiencing issues with your unique code then pop a note to our friendly team at 2for1movies@tlcmarketing.com. and they will be happy to give you a hand.

Can I gift my ‘2 for 1 Movie Fun’ vouchers?

Q

Can I gift my ‘2 for 1 Movie Fun’ vouchers?

A

You sure can. When you are purchasing your ‘2 for 1 Movie Fun’ vouchers you are given the option to gift the vouchers to that someone special. If you have selected postal vouchers, then we can send the movie vouchers directly to the lucky person. For eVouchers we will email the vouchers to you and you can send them on to your friend or loved one.

How much do the 2 for 1 movie vouchers cost?

Q

How much do the 2 for 1 movie vouchers cost?

A

The prices of movie vouchers dependent on the participating cinema. Your ‘2 for 1 Movie Fun’ voucher allows you to get two movie vouchers for the price of one standard adult movie ticket (which means you can then get one standard adult movie ticket at the cinema and an additional adult ticket for free).

I have not received my eVoucher or email confirmation and I have completed all the steps to redeem the ‘2 for 1 Movie Fun’ offer?

Q

I have not received my eVoucher or email confirmation and I have completed all the steps to redeem the ‘2 for 1 Movie Fun’ offer?

A

If you have chosen to receive your movie voucher via email, it can take up to 20 minutes for the vouchers to be emailed to you. If you haven’t received them after this time, we recommend checking your Junk Email. If you still require further help please contact our Help & Support desk on 1800 852 821. The opening hours Monday - Sunday 9.30am – 5.30pm AEDST, excluding public holidays.

Once I have purchased the movie vouchers, how long are they valid for?

Q

Once I have purchased the movie vouchers, how long are they valid for?

A

Each of your movie vouchers is valid for 3 months from date of purchase. The expiry date is also printed on your movie voucher if you are unsure.

I activated the ‘2 For 1 Movie Fun’ offer, however it is not showing any more when I log in to Optus Movie Rewards?

Q

I activated the ‘2 For 1 Movie Fun’ offer, however it is not showing any more when I log in to Optus Movie Rewards?

A

When you activate the ‘2 For 1 Movie Fun’ offer you will have 3 months to enjoy discounted movie loving. At the end of this 3 month period you will no longer be able to access the offer.

You can still continue to get discounted movie vouchers with Optus Movie Rewards with access to $10 movie vouchers all year round.

Do I have to use both of my movie vouchers at the same time?

Q

Do I have to use both of my movie vouchers at the same time?

A

When you purchase your ‘2 for 1 Movie Fun’ vouchers we will send you two single movie vouchers. You can head to the cinema by yourself and use just the one voucher, or you can share the fun of movies with your friend, a family member, or that someone special. The choice is yours.

What happens if I accidentally delete my eVoucher or email confirmation containing all the information on the gift I chose?

Q

What happens if I accidentally delete my eVoucher or email confirmation containing all the information on the gift I chose?

A

You can contact our Help & Support Team, TLC Customer Service (promotional partner of Optus) directly on 2for1movies@tlcmarketing.com. and your enquiry will be responded to within 2 business days. In most cases the eVouchers can be reissued.

What happens if I have accidentally deleted or lost my Optus unique code?

Q

What happens if I have accidentally deleted or lost my Optus unique code?

A

Unfortunately in most instances unique codes cannot be reissued. Contact our Help & Support Team though on 2for1movies@tlcmarketing.com. and provide them with your registered email address and they will do their best to locate your unique code and provide it to you.

I have received my Optus Movie 2 for 1 movie vouchers, now how do I redeem them for movie tickets?

Q

I have received my Optus Movie 2 for 1 movie vouchers, now how do I redeem them for movie tickets?

A

When you receive your Optus 2 for 1 Movie Vouchers you can redeem them:

  • Online – Only available for Hoyts Cinemas.

    1. You can visit the Hoyts website – www.hoyts.com.au

    2. Select your cinema/movie/session

    3. In the section titled 'Redeem Vouchers' which is the first selection on the page, enter the 'Voucher Number' and 'PIN' shown on your movie voucher.

  • At the Cinema – Available for Hoyts & Independent cinemas

    Take your Optus Movie Voucher to the cinema and exchange it for a movie ticket for your selected movie and session.

    Remember, if you have received your vouchers via email you need to print them off before you head to the cinema.